Streamlined Ticketing Solutions
ScripttSpherre and Microsoft Dynamics 365 Customer Service significantly boost team productivity by automating case management, which streamlines the handling of service requests for greater efficiency. The knowledge management features centralize and organize knowledge articles, making them easily accessible. Additionally, personalized service capabilities enhance customer satisfaction by tailoring interactions to individual needs. With flexible configuration options available through the Customer Service Hub and Omnichannel Admin Center, businesses can adapt and manage their service operations effectively.
ScripttSpherre Customer Service Tools
Customer Service Hub: Facilitates the management of knowledge articles and case routing, accessible on both desktop browsers and mobile devices. It allows you to configure various features through the Service Management site map, including case management, queues, routing rules, service terms, insights, and service scheduling.
Omnichannel Admin Center: Manages all chat and digital messaging channels, including voice. It enables enterprise-grade routing and assignment capabilities through a unified routing infrastructure, ensuring efficient handling of service requests across all communication channels.